Shipping Information

Shipping Information

At SToys.pk, we want getting your order to be just as exciting as receiving it. 🎁 We carefully pack every order and work with trusted delivery partners to bring your favorite toys safely to your doorstep.

🚚 Delivery Across Pakistan

We deliver toys all across Pakistan, including major cities and many remote areas.

Whether you're ordering an RC car, teddy bear, doll, educational toy, or something special for a little one, we'll get it on its way to you.

📦 Delivery Time

Orders are generally delivered within:

Major Cities: 2–5 working days
Other Areas: 3–7 working days
Remote Areas: 5–10 working days

Delivery times may vary depending on your location, weather conditions, public holidays, and courier delays.

Please note: Working days do not include Sundays or public holidays.

💰 Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders across Pakistan.

Simply place your order online and pay the courier when your package arrives at your doorstep.

No complicated payment process. Just order, receive, and pay. ❤️

📍 Order Processing

Once you place your order, our team will process and prepare it for dispatch.

Orders are usually processed within 1–2 working days.

You may receive a confirmation call or message to verify your order before it is shipped.

🔎 Track Your Order

Once your order has been dispatched, you'll receive your tracking information when available.

Use your tracking details to follow your package as it makes its way to you.

Can't find your tracking information?
Contact our support team and we'll be happy to help.

📱 Delivery Updates

Our courier partner may contact you by phone when your package is out for delivery.

Please make sure the phone number and delivery address provided at checkout are correct and reachable.

An incorrect address or unreachable phone number may cause delays.

📦 Check Your Package

When receiving your order, we recommend checking the package for any visible signs of damage before accepting it.

If your package appears seriously damaged, please contact us as soon as possible so we can assist you.

For damaged, missing, or incorrect items, please contact our support team according to our Returns & Refund Policy.

⚠️ Important Delivery Notes

  • Delivery times are estimates and are not guaranteed.

  • Delays may occur during public holidays, bad weather, sales, or unusually high order volumes.

  • Some remote locations may require additional delivery time.

  • Please provide a complete and accurate delivery address.

  • Customers may be contacted to confirm their order before dispatch.

  • Additional delivery charges may apply to certain locations or special delivery circumstances, if applicable.

❤️ Our Promise

We know that every order is more than just a package—it could be a birthday surprise, a gift, or a child's next big adventure.

That's why we work hard to make your SToys experience easy, reliable, and enjoyable from checkout to doorstep.

Order your favorite toys. We'll take care of the journey. 🧸🚗🎁