Terms & Conditions

Terms & Conditions

Last updated: September 13, 2026

Welcome to SToys.pk. These Terms & Conditions govern your use of our website and your purchase of products from SToys.pk.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About SToys.pk

SToys.pk is an online toy store offering toys and related products to customers across Pakistan.

Throughout these Terms, the words "SToys," "SToys.pk," "we," "us," and "our" refer to SToys.pk.

The words "you" and "customer" refer to anyone accessing our website or purchasing products from us.

2. Using Our Website

You agree to use SToys.pk only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the security or operation of our website.

  • Copy, reproduce, or misuse our website content without permission.

  • Submit false, misleading, or fraudulent information.

  • Use our website in a way that could harm our business or other customers.

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

3. Products & Product Information

We make reasonable efforts to ensure that product information, descriptions, images, specifications, and prices displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your screen or device.

  • Packaging and product appearance may occasionally vary from photographs.

  • Product specifications may change due to manufacturer updates.

  • Availability may change without notice.

We do not guarantee that every product image will exactly represent the physical product in every detail.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative product, delayed fulfillment, or cancellation.

If we are unable to fulfill your order, we will provide an appropriate resolution.

5. Prices

All product prices displayed on SToys.pk are shown in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to:

  • Change product prices at any time.

  • Correct pricing errors.

  • Update discounts and promotional offers.

  • End promotions without prior notice.

A price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.

6. Placing an Order

When you place an order through SToys.pk, you are making a request to purchase the selected products.

After receiving your order, we may contact you to verify details such as:

  • Name

  • Phone number

  • Delivery address

  • Product availability

  • Order details

An order may be cancelled if we are unable to verify the information, detect suspicious activity, or cannot fulfill the order.

7. Order Cancellation

We may cancel an order in circumstances including:

  • Product becoming unavailable

  • Incorrect or incomplete customer information

  • Suspected fraudulent activity

  • Significant pricing or product information errors

  • Delivery limitations

  • Repeated unsuccessful delivery attempts

  • Other circumstances that prevent us from fulfilling the order

If an online payment has already been made for an order that we cancel, we will provide an appropriate refund according to our refund procedures.

8. Cash on Delivery

SToys.pk may offer Cash on Delivery (COD) for eligible orders.

For COD orders:

  • Payment is made when the order is delivered.

  • We may contact you to confirm the order before dispatch.

  • Customers should provide a reachable phone number.

  • Repeated refusal or failure to accept confirmed orders may result in restrictions on future COD orders.

COD availability may vary depending on location, order value, product, or other circumstances.

9. Shipping & Delivery

We aim to deliver orders within the estimated delivery timeframe shown on our website or communicated to you.

However, delivery times are estimates and may be affected by:

  • Courier delays

  • Weather

  • Public holidays

  • Incorrect addresses

  • Unreachable phone numbers

  • High order volumes

  • Remote delivery locations

  • Circumstances beyond our reasonable control

For additional information, please refer to our Shipping Information page.

10. Returns, Exchanges & Refunds

Returns and refunds are subject to our Return & Refund Policy.

Please review that policy before placing an order.

If you receive an incorrect, damaged, or defective product, contact us within the timeframe specified in our Return & Refund Policy.

11. Intellectual Property

All content on SToys.pk, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Website designs

  • Text

  • Videos

  • Icons

  • Layouts

  • Illustrations

is owned by or licensed to SToys.pk or its respective content providers, unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

12. User Reviews & Content

If you submit a review, comment, photograph, video, or other content to SToys.pk, you agree that:

  • You have the right to submit the content.

  • The content does not violate the rights of another person.

  • The content is not fraudulent, abusive, offensive, or unlawful.

By submitting content, you grant SToys.pk permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or is otherwise inappropriate.

13. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services such as payment providers, courier companies, analytics services, and marketing platforms.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

14. Promotions & Discounts

From time to time, SToys.pk may offer discounts, promotional codes, giveaways, or special offers.

Promotions may have additional terms, including:

  • Expiration dates

  • Product restrictions

  • Minimum order requirements

  • One-time-use restrictions

  • Customer eligibility requirements

Unless otherwise stated, promotional offers cannot be combined with other discounts.

We reserve the right to modify or cancel a promotion where permitted by law.

15. Toy Safety & Age Recommendations

Customers are responsible for reviewing product descriptions, age recommendations, warnings, and instructions before purchasing and using a toy.

Toys containing small parts, batteries, magnets, or other components should be used according to the manufacturer's recommendations.

Children should use toys appropriately and, where recommended, under adult supervision.

SToys.pk is not responsible for damage resulting from improper use, misuse, unauthorized modification, or failure to follow product instructions.

16. Limitation of Liability

To the extent permitted by applicable law, SToys.pk will not be responsible for losses or damages resulting from:

  • Improper use of products

  • Failure to follow product instructions

  • Delays caused by third-party delivery providers

  • Website interruptions beyond our reasonable control

  • Events outside our reasonable control

  • Incorrect information provided by the customer

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

17. Force Majeure

We will not be responsible for delays or failure to perform our obligations when caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • Internet or telecommunications failures

  • Security incidents

  • Public emergencies

  • Other unforeseen circumstances

18. Privacy

Your use of SToys.pk is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy for more information.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

When changes are made, we will update the "Last updated" date at the top of this page.

Your continued use of SToys.pk after changes are published means that you acknowledge the updated Terms, subject to applicable law.

20. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer protection rights or other legal protections that apply to you.

21. Contact Us

If you have questions about these Terms & Conditions, please contact us:

SToys.pk
📧 Email: [Your business email]
📱 WhatsApp/Phone: [Your business number]
🌐 Website: SToys.pk